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Overview: Review Engine vs. Listen360

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What is Listen360?

Listen360 is a customer feedback platform that collects and analyzes private customer feedback through Net Promoter Score (NPS) surveys. Businesses use it to measure customer satisfaction, identify trends, and address concerns.

Key Features of Listen360

  • Sends private customer surveys for feedback
  • Tracks Net Promoter Score (NPS) to measure loyalty
  • Provides sentiment analysis to identify customer satisfaction trends
  • Allows businesses to monitor and respond to reviews

Best for: Businesses that prioritize internal customer feedback tracking over public review generation.

What is Review Engine?

Review Engine is a Google review automation and reputation management platform that helps businesses collect more public reviews, track private feedback, and automatically repurpose positive reviews for marketing.

Key Features of Review Engine

  • Automates Google review requests via email and SMS
  • Increases Google reviews for better online visibility
  • Tracks private customer feedback for internal insights
  • Repurposes top reviews for social media automatically
  • Responds to reviews with automation
  • Improves Google rankings to attract more customers

Best for: Businesses that want to increase public reviews, enhance online reputation, and leverage customer feedback for marketing.

Key Differences: Listen360 vs. Review Engine

As of February 27, 2025.

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Which Tool is Right for Your Business?

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Choose Listen360 if:

  • You want to focus on internal feedback and NPS scores
  • Your priority is tracking customer satisfaction trends
  • You do not need an automated Google review system

Choose Review Engine if:

  • You want to increase Google reviews automatically
  • You need a system that tracks private feedback while boosting public reviews
  • You want top reviews repurposed for social media
  • You need a reputation management system that runs on automation

Final Thoughts

Both Listen360 and Review Engine serve different purposes:

  • Listen360 is best for private customer insights and NPS tracking.
  • Review Engine is the better choice for growing Google reviews, improving reputation, and turning customer feedback into a marketing tool.

Learn More About Review Engine

If you’re looking for a way to increase Google reviews and automate reputation management, learn more here.

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Google Reviews Still Matter in AI Era

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1. AI Uses Trusted Sources Like Google Reviews‍

AI tools, including ChatGPT, pull data from reliable sources. Google Reviews are one of the most trusted because they’re real, user-generated content. These reviews give AI the information it needs to build trust and help people make decisions.

How We Help: With Review Engine, you can collect verified, high-quality reviews to make sure your business stands out on Google and becomes a trusted source for AI-driven searches.

2. Local SEO Is Here to Stay

‍Google Reviews are key to helping local businesses show up in searches. Even if people start using AI more, tools like Google Maps and local search results will still rely on reviews to guide customers to nearby businesses. Reviews make you a top choice in your area.

How We Help: Tiny Mammoth helps businesses make the most of Google Reviews to attract more local customers and stay ahead as search trends shift.

3. Social Proof Builds Trust

Whether someone hears about you through AI, social media, or a friend, they’ll likely check your reviews to see if you’re legit. AI platforms like ChatGPT can provide information, but they don’t show reviews. That’s where Google Reviews step in, giving customers real-world feedback and building credibility.

How We Help: Echometa’s AI agents can guide potential customers to your Google Reviews, making your best feedback a big part of their decision-making process.

4. Google’s Ecosystem Connects Everything‍

Google Reviews don’t work in isolation—they’re linked to Maps, Business Profiles, YouTube, and more. This network makes it easier for customers to see your feedback and builds trust across different platforms. Ignoring this system means missing out on huge opportunities.

How We Help: Review Engine ensures your reviews are high-quality and professional, helping you look great across Google’s entire ecosystem.‍

Stay Where Trust Lives‍

AI may be changing how people search, but Google Reviews aren’t going anywhere. They still deliver the transparency, trust, and proof of quality customers need.

With tools like Review Engine, Tiny Mammoth, and Echometa, you can stay ahead—using reviews to build trust, grow your visibility, and attract more customers.‍

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Early Access for Review Engine – Be Among the First 100!

Review Engine launched on January 5, 2025, to help businesses automate and manage reviews. Our goal is to onboard 100 clients by year-end. Early Access offers up to $349 OFF or 1 month free—limited to the first 100 clients!
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Introducing Review Engine

We built Review Engine to help businesses streamline and automate the process of collecting, managing, and showcasing customer reviews. Designed for efficiency and impact, this tool empowers businesses to enhance their online reputation, increase customer trust, and drive more sales.

From Development to Launch

After months of development in late Q4 2024, we officially launched Review Engine on January 5, 2025. Now, we’re on a mission to onboard 100 clients by the end of 2025 and build a thriving community of businesses leveraging automation for reputation management.

Early Access Offer – Limited to the First 100 Clients

To celebrate our launch, we’re offering an exclusive Early Access deal for our first 100 clients:

  • Up to $349 OFF on your subscription or
  • 1 month free of Review Engine’s powerful features

This is a limited-time offer, and once we reach our first 100 clients, it’s gone.

Why Join Early?

✔ Be an Early Adopter – Get ahead of the competition by leveraging automation before everyone else.
✔ Save Money – Secure a discount or enjoy the first month free.
✔ Shape the Future – As an early client, you’ll have direct input on feature updates and enhancements.
✔ Enhance Your Reputation – Start collecting and showcasing reviews effortlessly.

TLDR

We’re excited to bring Review Engine to businesses looking to improve their online presence. If you want early access and exclusive savings, now is the time to act.

Join the first 100 clients today and claim your Early Access offer!

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You’ve Built a Reputation—But Can Anyone See It?

You’ve spent 20, maybe 30 years building your business. Customers love you. Your work speaks for itself. But then someone asks, “What’s your Google rating?”

Your stomach drops.

You know the answer isn’t great—too few reviews, maybe a couple of negative ones standing out, or worse, no presence at all.

The reality? Your hard-earned reputation doesn’t exist online. And in today’s world, if it’s not online, it doesn’t exist to new customers.

Why Longevity Alone Isn’t Enough Anymore

There was a time when being the best in town was enough. Word spread. People knew where to go. But that’s not how customers find businesses anymore.

Today, the first impression happens before a customer even steps foot in your door—it happens on Google. And if your competitor has 100+ reviews with a 4.7-star rating, while you have 5 reviews from years ago, guess who looks more trustworthy?

It’s not about who’s been around longer. It’s about who looks more credible at first glance.

The Problem Every Established Business Faces

Many long-standing businesses get caught in a reputation gap. They have real-world trust, but it’s not reflected online. Why?

  1. They never needed online reviews before. They grew through referrals, not algorithms.
  2. They assume customers will vouch for them. But new customers don’t ask—they Google.
  3. They fear asking for reviews. Some worry about bothering customers, but happy customers are willing to help if asked.

How to Turn Your Legacy Into Digital Trust

You’ve built something great. Now it’s time to make sure the world sees it.

  1. Start asking for reviews—every single day. If someone loves your business, make it easy for them to say so online.
  2. Use automation. Tools like review request emails or QR codes can remove the friction.
  3. Own your online reputation. Respond to reviews, address concerns, and show future customers that you care.

Don’t Let an Empty Google Profile Cost You Business

You’ve earned your reputation. Now, make sure it’s visible where customers actually look.

Because in today’s world, it’s not the best business that wins—it’s the one that looks the best online.

See how Review Engine is helping businesses today.

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